Patient Care Advisor

Customer Service Advisor (Patient Care Advisor) Salary:£24,800 + Benefits Location: Quorum Business Park, Newcastle upon Tyne Hours: Full-time, 37.5 hrs (Mon–Fri, 8:30am–5:00pm) Hybrid: 50% remote after probation Start Date: 22nd June 2026 Interviews: starting 21st May 2026 Why Join Us? * No weekends, bank holidays, or late shifts * Hybrid working after probation * Up to 30 days’ holiday + Birthday off * Wellness support & Employee Assistance Programme * Performance awards & discounts (Blue Light, healthcare) * Learning & development through Cora Academy * Career progression opportunities * Electric car & cycle-to-work schemes About the Role Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you’ll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed—just great customer service skills and a passion for helping people. What We’re Looking For * Warm, friendly, and professional approach * Strong customer service experience (contact centre experience a plus) * Excellent communication and IT skills * Flexible, positive, and empathetic attitude * Ability to work Mon–Fri, 8:30am–5:00pm About Cora Health We’re a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone. Ready to make a real impact? Apply now and start your career with Cora Health! (Please note: Candidates need to be able to attend the office in Newcastle 3 out of 5 days per week.) Please note: Previously unsuccessful applicants within 6 months will not be considered