Resident Services Manager

Resident Services Manager - Luxury Residential Development

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

Hours: Monday - Friday, 08:00 - 17:00 (flexibility required)
Reporting to: General Manager
We are seeking an experienced and highly polished Resident Services Manager to lead front of house operations within a high-end, luxury residential development.
This is a pivotal role responsible for delivering a seamless, five-star resident experience, while overseeing all concierge and amenity services. The successful candidate will be a natural leader, highly organised, and passionate about service excellence within a premium environment.

The Role

As Resident Services Manager, you will act as the face of the development, ensuring exceptional service delivery across all resident touchpoints. You will lead, develop, and support the front of house team, while maintaining the highest standards across concierge services, amenities, and resident engagement.
You will work closely with senior management to implement procedures, drive service standards, and ensure the smooth day-to-day operation of the building.

Key Responsibilities

Lead and manage the front of house team, including concierge staff
Conduct regular performance reviews, training, and ongoing team development
Oversee all resident services, ensuring a consistently high standard across all areas
Act as a key point of contact for residents, handling requests with a proactive and personalised approach
Coordinate lifestyle services such as transport, dining, events, and external bookings
Ensure all front of house and communal areas are maintained to impeccable standards
Carry out regular site inspections and ensure full compliance with Health & Safety procedures
Support security awareness across the development, maintaining a safe and secure environment
Provide hands-on support to the concierge desk when required
Build strong relationships with residents, colleagues, and external partners
Liaise with local service providers to enhance resident experience
Work collaboratively with the wider building management team
Assist with budgeting processes and operational planning
Maintain a visible presence across the development, engaging regularly with residents and staff

Requirements xwzovoh

Proven experience in a management-level, guest-facing role within luxury residential or hospitality
Strong leadership skills with experience managing and developing teams
Excellent organisational, communication, and interpersonal skills
High level of professionalism with a proactive, service-driven mindset
Strong understanding of Health & Safety regulations and best practice
Ability to manage multiple priorities and perform under pressure
Commercial awareness and ability to contribute to operational planning
Discreet, trustworthy, and confident handling sensitive situations
Impeccable presentation and attention to detail
Fluent in English (additional languages advantageous)
Eligible to work in the UK