Venue Assistant Manager - Full Time & Part Time (4 Posts) - GLA15695

Job Description

Glasgow Life is looking for Assistant Managers to join us on a 35hr ,19.5hr and two, 10 hr permanent contracts. As an Assistant Manager you will be joining our in-demand Sports Operations team, being part of a dedicated team which supports our Sports delivery across Glasgow. We believe everyone deserves a great Glasgow life and that starts with the people who work here. Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. As an Assistant Manager you'll be joining our Glasgow Life Sport team, playing your part in encouraging people to live an active Glasgow life. Through sport and physical activity, we promote inclusion and wellbeing throughout the city. From Glasgow Club to our Learn to Swim programmes, the services we provide allow people to experience the life-changing benefits of participating in sports at all levels. Read more on our website. https://www.glasgowlife.org.uk/sport .

Our teams focus on making a real difference through culture and sport in Glasgow. If you're excited by the idea of being part of that, this could be the job for you.

What you need to know

Hours: Full time roles are 35 hours per week working 5 out of 7 days.

Part Time roles are 19.5 hours per week and 10 hours per week. Depending on the venue, our earliest shift starts at 5.45am and latest finishes at 10.30pm (Monday to Friday) and weekends operate from 8am with closing at 8pm. Rotas typically work on a 3 rolling week rotation, so you'll know what hours you are working in advance.

Contract type:Both full time permanent and part time permanent

Pay details:The listed salary is for a full-time role. If you're applying for a part-time role, we will calculate your pay on a pro-rata basis. The hourly rate is £17.57 per hour.

Location:These are city-wide contracts. Although current shift patterns are linked to specific venues, successful candidates may be required to work at any Glasgow Life venue across the city, and your base venue or work location may change in line with service needs.

Requirements

Based at:Glasgow Club Donald Dewar

Hours: Part Time role average 19.5 hours a week, 2-week shift pattern.

Week 1: 14:30-21:30 Monday, Off Tuesday, Off Wednesday, Off Thursday, 14:30-21:30 Friday, Off Saturday, Off Sunday

Week 2: 08:30-15:30 Monday, Off Tuesday, Off Wednesday, Off Thursday, Off Friday, Off Saturday, 08:30-17:30 Sunday, 08:30-17:30 Saturday

Based at:Easterhouse Pool

Hours: - Part Time role - 10hours a week - Saturday 8am - 6pm

Week 1: Off Monday, Off Tuesday, Off Wednesday, Off Thursday, Off Friday, Off Saturday 08:00-18:00 Sunday, Off

Based at:North Woodside

Hours: - Part Time role - 10hours a week - Saturday 8am - 6pm

Week 1: Off Monday, Off Tuesday, Off Wednesday, Off Thursday, Off Friday, Off Saturday 08:00-18:00 Sunday, Off

The Role

Assistant Managers are an integral member of the Sports Operations Management team working within our wet side & Glasgow Club venues driving income, and footfall. Working directly with Assistant Cluster & General/ Area Managers, Assistant Managers will ensure the delivery of the daily operation, safely, efficiently and to a high level of customer service. It is essential for post holders to be financially aware, lead the team in achieving sales and income targets, and ensure their venue is presented to the highest standards.

Application Packs

What you'll do

Support Senior Management in the daily running of the venue, leading on all activities associated with a busy leisure centre

• Manage team of staff, providing coaching and support enabling them to carry out their roles effectively
• Understand pool plant operation and ensure the safe running of swimming pools and other wet side facilities.
• Work closely with the Health & Fitness team to continually improve Glasgow club facilities and services to meet customer needs and generate new memberships
• Allocate duties and responsibilities within the team ensuring all work is completed to prescribed standards
• Responsible for health & safety of the venue, ensuring all operational practices are compliant with health & safety policy and practices
• Working with wider operations, sports development and external stakeholders to promote benefits of health & fitness and recreational activities
• Work as part of wider team in the delivery of a of range of events,
• Lead on the implementation of shift rotas ensuring effective deployment to meet the demands of the venue
• Management of sickness absence & act as chair in formal investigation processes.
• Lead by example to provide a team spirit & motivation across all staff
• Ensure performance management process is embedded and carried out for all staff
• Provide continuous customer interface dealing with enquiries, complaints & clarifying issues and providing an informed response.
• Liaising with internal and external customers and partners establishing effective working relationships
• Play an effective role in the implementation & upkeep of Customer Service Excellence (CSE) Accreditation
• Any other duties that are deemed appropriate to the grade and role.

Who you are

If you're interested in joining us as an Assistant Manager, you'll need:

• Previous experience of managerial/supervisory role
• Evidence of effective leadership, including responsibility for staff management
• Evidence of customer focus, demonstrating delivery of effective customer services
• Ability to work on own initiative
• Membership of PVG Group will be required

Download the Person Specification in the Job Attachments section on https://myjobscotland.gov.uk/ . Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the essential' criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on https://myjobscotland.gov.uk/ .

We supportyouto live a great life. Inside and outside of work. Some of our benefits include:

Further Information

Holiday

When you join, you'll get 30 days' holiday. Plus 6.5 public holidays if you're full-time. This increases to 35 days after 5 years of service.

Fancy a bit more time off? You can buy extra holiday too!

Pension

Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation .

What's next

To get started, complete our short application form. In this, you'll fill out:

• Work history
• Qualifications/training
• Key questions like Why are you a good fit for this role?

Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates:

The closing date for this job is 11.59pm on 16 th August 2026 Interviews are provisionally scheduled for week commencing 24 th August 2026.

Who We Are

Our Sports service gets Glasgow moving! From Glasgow Club gyms to Walking Football and Learn to Swim programmes we help people of all ages and abilities to get active. Supporting a healthier, happier, connected city. Read more here - https://www.glasgowlife.org.uk/sport