Senior Technical Business Analyst – AI & Loss Adjusting Transformation

Redefine delivery in loss adjusting platforms by using AI as the default way of working across analysis, design, and implementation. Focus: speed, technical depth, and hands-on execution across claims, billing, and payment flows. Hands-on role combining: •    AI-driven analysis & specification •    Deep technical system analysis (incl. legacy VB6/VB98) Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.Our Commitment to InclusionAt Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:Consciousness CapabilityCulture We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process. If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments. So, what are you waiting for?  Apply today, we’re looking forward to your application.Essential:Experience in loss adjusting / complex claims environments (real process exposure) Proven ability to generate and refine Angular code using AIStrong technical analysis capability (backend + database level)Experience with legacy system (VB6/VB96)Proven hands-on use of AI to generate:RequirementsSpecificationsUI mock-upsDesirable:AI is used as a primary working method Strong technical + domain depth (not a traditional BA) Moves from problem AI-generated output implementation Focus on speed, clarity, and execution Experience collaborating with globally distributed teams across UK, Canada, Australia, and EuropeTechnical SkillsAI-assisted analysis & specification (Claude Sonnet / similar) Loss adjusting & claims platforms Legacy VB6/VB98 systems SQL & backend analysis Angular (AI-generated reusable component architecture) UI/UX (AI-generated workflows & mock-ups) Azure DevOps SQL Server Management Studio SQL Profiler Visual Studio Code Git & Git Actions Data mapping & impact assessment Stored procedure analysis AI-First Analysis & Build Use AI (e.g. Claude Sonnet) to generate: User stories Acceptance criteria Functional specs UI mockups Most work is executed through AI (manual approaches are exception) Accelerate analysis, specification generation, and delivery workflows using AI-assisted processes Technical System Analysis Analyse complex claims & loss adjusting systems Backend analysis including SQL, stored procedures, data mapping and impact assessments Support production issue analysis, operational stability, and root cause investigations Produce implementation-ready technical documentation for both technical and non-technical stakeholders Loss Adjusting Flows Work across: FNOL Triage & assignment Field adjusting Billing & invoicing Trust & payment handling Settlement AI-Generated UI + Code Generate UI mockups using AI Translate mockups into working Angular code using AI Independently validate and refine production-ready Angular output Support scalable reusable component-based front-end architecture Delivery Execution Work directly with engineers Ensure outputs are immediately buildable Work closely with Product Owners, business stakeholders, and developers across the delivery lifecycle Support sprint planning, backlog refinement, and Agile delivery workflows Full timePosting Date: 2026-07-30