Homelessness Officer

Homelessness Officer London | Hybrid Rate: £30.77 per hour (Umbrella) Inside IR35 Initial Contract Length: 3 Months Working Hours: 09:00 - 17:00 (36 hours per week) Role summary An experienced Homelessness Officer is required to support a Housing Services team within a local authority setting. This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with a particular emphasis on working with families. You will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and policies, while delivering a customer-focused service led by empathy, professionalism, and clear communication. This is a hybrid role requiring a mix of office-based and home working in line with service needs. What you will do as a Homelessness Officer - Undertake homelessness casework across prevention and relief duties, including working with families - Manage a caseload proactively with minimal supervision, progressing cases efficiently - Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face - Accurately record and document all case activity using case management systems and spreadsheets - Ensure decisions and assessments comply with homelessness legislation, guidance, and policies - Independently manage workload and resolve queries in a fast-paced environment What you will need as a Homelessness Officer - Proven experience of homelessness casework (essential) - Experience working within homelessness services (essential) - Experience handling both prevention and relief duties - Strong knowledge of homelessness legislation and associated policies - Experience working with families in a housing or homelessness setting - Strong written and numerical skills - Experience using case management systems - Proactive and self-motivated with the ability to manage workload independently What's on offer - Competitive rate of £30.77 per hour (Umbrella) - Hybrid working arrangement - Opportunity to work within a busy local authority environment - Exposure to meaningful homelessness and housing casework Apply NOW or call Jack on (phone number removed)