Personal Funeral Advisor

Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.

If you want to know about the requirements for this role, read on for all the relevant information.

We are looking to recruit a Personal Funeral Advisor for our Rugby area to achieve the aforementioned high standards through the delivery of excellent client service.

The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.

You will be responsible for: Being an ambassador for the business at all times
Dignified and respectful care of the deceased
Managing the client journey
Establishing our client's needs and recommending options and choices available
Chapel of Rest visitations
Delivering the highest standards of client care
Core skills requirements: Being committed to delivering excellent client service to the highest standards
Excellent communication skills including strong written and spoken English
Well presented with a professional demeanour
Physically fit and able to lift when required
A flexible and dependable approach to work
Good numeracy and strong IT skills
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check. xwzovoh

In return for your hard work, we offer our colleagues a comprehensive range of benefits such as: Staff discount in our 38 Food Stores and 16 Funeral branches
Employee Assistance Programme
Discounts for Co-operative Travel and Fabb Furniture stores
Enhanced annual leave (rising with service)
Eye care with contributions to glasses and free eye tests
A competitive pension with up to 10% employer contributions.
Salary starting from £13,218 (pro rota for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum