AWS Connect Engineer - Hybrid - Nottingham

An exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.
As an AWS Connect Engineer, youll play a key role in designing and evolving a cutting-edge cloud contact centre, leveraging the latest capabilities across the AWS ecosystem. This is a hands-on position where youll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. Youll be working on complex, high-impact systems that directly influence customer experience at scale.
Whats on offer Salary up to £85,000
Comprehensive benefits package
Hybrid working 3 days per week on-site in Nottingham
Strong career progression opportunities within a growing technology function
Ongoing training, certifications, and skill development opportunities
What you need Proven hands-on experience with Amazon Connect
Strong background in contact centre engineering / CCaaS platforms
Knowledge of integrating AWS Connect with external systems using AWS Lambda, APIs, and event-driven architectures
Experience working in regulated environments (financial services, fintech, or similar)
Understanding of compliance requirements such as PCI-DSS, GDPR, and FCA regulations
Experience with Contact Lens for analytics, sentiment analysis, and compliance monitoring
Proficiency in Python or Node. xwzovoh js for serverless development
Experience with Infrastructure as Code (Terraform or CloudFormation)
Solid understanding of contact centre operations, reporting, and workflows
Remote working/work at home options are available for this role.