Comples Needs Support Worker

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We are currently recruiting for a Complex Needs Support Worker to provide short-term cover within a homelessness prevention service in Plymouth. This service delivers intensive, person-centred support to individuals with complex needs living in supported accommodation across multiple shared houses.

You will work on an outreach basis, providing one-to-one support and case management to help people stabilise their situations and move towards greater independence. The service operates using trauma-informed practice and Psychologically Informed Environment (PIE) principles.

Your new role

• Prioritise immediate customer needs and effectively manage risk
• Provide intensive, personalised support and robust case management
• Support customers to engage in recovery-focused support planning
• Enable access to benefits, funding, and specialist external services
• Build and maintain professional relationships with partner agencies
• Promote independence and sustain tenancies
• Maintain accurate case notes, records, and support plans
• Work collaboratively as part of a wider support team

What you'll need to succeed

• Experience in homelessness, supported housing, mental health, substance misuse, or related services (desirable but not essential)
• A strong understanding of safeguarding and professional boundaries (or willingness to learn)
• A resilient, calm, and pragmatic approach to challenging situations
• Empathy, patience, and a non-judgemental attitude
• Excellent communication, listening, and engagement skills
• Good organisation, IT, and written skills
• Self-motivated, proactive, and solution-focused
• Ability to travel between multiple locations across Plymouth (full driving licence required)

Safeguarding

Safeguarding children and adults is a priority. This role is subject to safer recruitment checks in line with current legislation.

What you'll get in return

• £12.95 per hour for a full-time temporary role
• Opportunity to gain hands-on experience within a homelessness prevention and complex needs service
• A rewarding role where you can make a genuine difference to people's lives
• Support from an experienced, values-driven team
• Exposure to multi-agency working with health, housing, and support services
• The chance to build your skills in case management, safeguarding, and risk management
• A role well-suited to professionals seeking meaningful temporary work or those looking to develop their career in housing and support services

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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