Service Desk Analyst (Dutch & Polish & Romanian)

Job Description Multilingual Customer Service Analyst (Romanian/Dutch/Polish) \n \nCustomer Service Analyst, Romanian, Dutch or Polish speaking\n \nOnsite in Peterborough - £14.22 P/H - Initial 6 Month contract\n \n \nWe're recruiting for a global technology business that is growing its multilingual service desk. If you're fluent in Romanian, Dutch or Polish and have supported customers on technical issues, this is a strong move.\n \n \nThe role:\n \n \n First point of contact for customers by phone, email, chat and portal, in your native language and English \n Log, categorise and prioritise incidents and service requests in the ticketing system \n Resolve first-line issues such as password resets, account access, software and hardware faults, and basic troubleshooting \n Escalate complex issues to second and third line with clear, accurate handover notes \n Keep customers updated and own tickets through to closure \n Meet SLA, response and resolution targets \n Spot recurring issues and feed them into problem management and knowledge articles \n \n \nRequired Skills:\n \n \n Fluency in either Polish, Dutch or Romanian \n Calm, clear communicator who works well to targets \n Proactive and looking to break into the IT world \n \n \nDetails:\n \n \n £14.22 P/H (Inside IR 35) \n Onsite in Peterborough \n Initial 6-Month contract \n \n \nApply with your CV, or message me for a confidential chat.