Service Desk Coordinator

Service Desk Coordinator Job Overview: We are seeking a highly organised and proactive Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our fast paced service desk operations and ensuring a smooth, efficient service for both clients and engineers. Service Desk Coordinator Key Responsibilities: * Acting as the first point of contact for clients * Scheduling maintenance visit requests * Coordinating the dispatch of service engineers * Supporting the daily diary and ensuring it is managed effectively and logistically * Ensuring timely, professional and clear communication with customers * Scheduling quoted works * Scheduling revisits and fault call-outs * Closing jobs accurately and in a timely manner * Providing ongoing support to engineers * Ensuring equipment and materials are ordered and allocated to jobs Service Desk Coordinator Work Schedule: The Service Desk Coordinator role is a full-time, office-based position in Camberley. * Monday – Friday (excluding Bank Holidays) * 08:30 – 17:00 Service Desk Coordinator Benefits: * 20 leave days per annum increasing with service (Excluding Bank Holidays) * Additional day off for your Birthday * Free gym membership * Company events * Free parking * Workplace Pension Scheme