Sales & Customer Service Advisor

An exciting opportunity has arisen for a Customer Service & Sales Advisor to join a well-established business within the plant, machinery, and outdoor equipment sector. This is a varied role combining customer service, sales support, and order processing. You will be the first point of contact for both business and consumer customers, managing enquiries across face-to-face, phone, and email channels while delivering an excellent customer experience. Salary: £30,000 + Bonus Normanton Hours: Monday – Friday, 8:00am – 5:00pm Key Responsibilities: * Handling customer enquiries in person, over the phone, and via email * Preparing and sending customer quotations * Proactively following up quotations to convert enquiries into sales * Supporting customers visiting the showroom with product advice and recommendations * Processing customer orders from quotation stage through to completion * Building strong relationships with both B2B and B2C customers * Providing product guidance on lawn mowers, forestry, and construction equipment * Maintaining excellent customer service throughout the sales journey Ideal Candidate: * Previous experience in a customer service, sales, or sales support role * Background within plant hire, machinery, construction equipment, agricultural, forestry, or outdoor power equipment is highly desirable * Strong communication skills with confidence dealing with customers face-to-face and over the phone * Experience producing quotations and managing order processes * Commercially minded with the ability to upsell and follow through on opportunities * Organised, proactive, and able to manage multiple customer enquiries effectively * Product knowledge of lawn mowers and/or construction equipment would be advantageous