Divisional Director

Divisional Director – Facilities Management
- LondonAbout the RoleOur client is seeking an experienced, commercially minded Divisional Director to lead a portfolio of client contracts, develop operational leadership teams and drive sustainable business performance within the facilities management sector.Reporting to the Chief Operations Officer, this is a senior leadership opportunity with responsibility for divisional performance, client relationships, operational excellence, profitability and growth.The successful candidate will provide strategic direction while maintaining a strong understanding of operational delivery, ensuring that client expectations, colleague engagement and commercial objectives are consistently achieved.Key ResponsibilitiesLeadership & Development: Coach and develop Operations Managers, strengthen accountability and build a pipeline of future leadership talent.Operational Performance: Oversee service delivery, client satisfaction, health and safety, people outcomes and contractual performance across the division.Client Relationships: Build and maintain strong relationships with senior stakeholders, lead client reviews and escalations, and drive contract retention.Commercial Management: Take ownership of divisional financial performance, monitor costs and profitability, and make informed commercial decisions.Business Development: Support tenders, pricing, contract renewals, new business opportunities and the mobilisation of new contracts.Continuous Improvement: Identify opportunities to improve operational efficiency, service quality and performance while supporting environmental, social and governance commitments.The Ideal CandidateProven experience in a senior operational leadership role, ideally within facilities management or a related service-led environment.Strong people management skills, with experience coaching and developing operational managers.A track record of managing client contracts and delivering against service, financial and operational objectives.Excellent commercial awareness, including budget management, profitability and cost control.Experience managing senior stakeholders, resolving escalations and strengthening client partnerships.Involvement in tender processes, contract mobilisation, renewals or business growth. xwzovoh A proactive approach to continuous improvement, accountability and operational excellence.