Service Desk Engineer

Gem Partnership Ltd Careers

Screened

Hebburn

£29,000/annum

Posted 2 weeks ago

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About the role

Service Desk Engineer – 1st Line

Salary: Up to £29,000 per annum

Location: South Tyneside

My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK.

Due to their continued growth, they are seeking a Service Desk Engineer (1st Line), to join their already well established Service Desk team.

The Role

Act as the first line of support for IT issues via phone, email, and ticketing systems.
Remotely troubleshoot hardware, software, and network problems, escalating when required
Utilising strong knowledge of Microsoft 365
Remote hardware maintenance and support
Configure and support desktops, laptops, and mobile devices
Keep tickets updated and resolved in line with SLAs

The Person

Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment
Strong knowledge of Windows OS, Microsoft 365, and Active Directory
Holder of a current Microsoft certification (365, Azure etc.)
Hold an up-to-date CompTIA A+ certificate (desired)
Excellent troubleshooting and problem-solving skills
Customer-focused with strong communication sk...

About this listing

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