Digital Operative Apprentice

At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.

Responsibilities:

• Log, triage and manage all service calls using Agilico’s digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status

• Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management

• Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes

• Support the diagnosis, repair and ...