Service Manager

Role - Service Manager Location - Perth, Scotland Hours - 40 Hours per Week Salary - Competitive Salary + Bonus + Excellent Benefits Are you an experienced Service Manager looking for your next leadership challenge? We are recruiting for an exciting opportunity to join a market-leading engineering business as a Service Manager, taking responsibility for workshop and field service operations across North Scotland. This is a senior leadership position where you'll have the opportunity to shape service delivery, develop engineering teams, drive operational performance, and contribute to the continued growth of a highly successful aftersales operation. The Role Reporting into senior management, you will be responsible for leading and developing a team of field-based and workshop engineers while ensuring the highest levels of customer service and operational performance. Key responsibilities include: Managing all workshop and field service activities across your region Leading, motivating, and developing a team of engineers Delivering departmental budgets, KPIs, and performance targets Driving service excellence and customer satisfaction Building strong relationships with customers through regular engagement Identifying opportunities to grow aftersales revenue and improve service delivery Monitoring product and technical issues and coordinating solutions Ensuring compliance with Health & Safety legislation and company procedures Supporting business growth initiatives as part of the wider management teamAbout You We're keen to speak with candidates who have experience managing engineering service operations within industries such as: Agricultural Machinery Construction Plant Material Handling / Forklifts Powered Access Heavy Plant HGVs and Commercial Vehicles Industrial Equipment Groundcare Equipment Quarrying or Mining Equipment Related Engineering SectorsYou will ideally have: Previous Service Manager, Aftersales Manager, Regional Service Manager, Engineering Manager or Operations Manager experience Experience managing field-based and workshop engineering teams Strong customer service and relationship management skills Commercial awareness and experience managing budgets and KPIs Excellent leadership and people management abilities Knowledge of current Health & Safety legislation Full UK Driving LicenceIndustry-specific experience is desirable but not essential. We are particularly interested in speaking with candidates who have a strong background in leading engineering service teams and delivering exceptional customer support. What's On Offer? Competitive salary package Performance-related bonus scheme 25 days holiday plus bank holidays Holiday purchase and sell scheme Market-leading pension contribution of up to 12% Life assurance and income protection Ongoing training and professional development Genuine long-term career progression opportunities Supportive and collaborative working environmentApply Today This is an outstanding opportunity for an ambitious Service Manager to join a successful engineering organisation and play a key role in driving operational excellence and future growth. For more information or a confidential discussion, please get in touch today. If you want to find out more please contact me on (phone number removed) or (url removed)