Customer Services Administrator

Customer Service Administrator About the Team You'll be joining a friendly and supportive team that prides itself on delivering excellent customer service. Working alongside experienced colleagues, you'll receive full training and have the opportunity to develop your skills within a growing business that values teamwork, customer care and continuous improvement. Due to continued growth, our client is looking to recruit a Customer Service Administrator to support their busy operations team. The Role This is an excellent opportunity for someone at the beginning of their career who has gained around 6-12 months' experience in an administration or customer service role and is looking to build their skills in a supportive office environment. Reporting to the Service Manager, you'll provide day-to-day administrative support while assisting customers with enquiries and ensuring a smooth customer experience. Full training will be provided, so a positive attitude and willingness to learn are just as important as previous experience. Key Responsibilities * Respond to customer enquiries via telephone and email. * Provide excellent customer service and ensure queries are resolved promptly. * Prepare customer quotations and supporting documentation. * Update and maintain accurate customer records using the company's internal system. * Liaise with colleagues and external suppliers to help coordinate customer requests. * Support the wider team with general administrative tasks. * Ensure all customer information is recorded accurately and kept up to date. About You We're looking for someone who is enthusiastic, organised and enjoys helping people. Ideally, you'll have: * 6-12 months' experience in an administration, customer service or office support role. * A friendly and professional telephone manner. * Good written and verbal communication skills. * Basic IT skills, including Microsoft Office. * Strong attention to detail and good organisational skills. * The ability to manage your workload and work to deadlines. * A positive attitude, willingness to learn and a proactive approach. What's on Offer This is a fantastic opportunity to join a growing business that is committed to delivering outstanding customer service while making a positive environmental impact. You'll receive full training, ongoing support and the opportunity to develop your career within a friendly and collaborative team