Servicenow Senior Engagement Manager

Do you have 6+ years of Professional Services / ServiceNow Projects management experience, Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations and a ServiceNow Certification (CSA/CAD/CIS)? If so, our client who include some of the biggest brands in the UK and worldwide is looking for a Senior Engagement Manager who will have the following mandate: * Lead and drive large and complex Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes throughout the delivery lifecycle. * Guide the delivery team in large and complex engagements, frequently collaborating with a services partner and point of communication and coordination for the delivery team. * Keep the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required. * Apply advanced expertise in project implementation, scheduling and monitoring techniques. * Build cross-geo, cross-functional and partner relationships to enhance the ES brand internally and externally. Other Essential skills/knowledge/experience: * PMP/Prince II certifications. * Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers. * Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving. * Conduct workshops, assess current-state processes, and define future-state technical solutions applying. * AI tools to streamline workflows, generate insights and support strategic initiatives under guidance. * Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation. * Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization. Your responsibilities: * Own end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectations. * Manage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gaps. * Serve as the primary customer-facing contact — handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and pace. * Produce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of utilisation, risks, actions, and financial burn to both customers and internal leadership. * Maintain accurate records of consultant time, booking confirmations, and SOW milestone tracking to support accurate and timely invoice processing. * Monitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers and Practice leadership in a timely manner. * Support the onboarding and offboarding of resources, including access provisioning coordination, SOW familiarisation, and customer introductions. * Maintain RIDAC logs and ensure actions are followed up consistently across the portfolio. * Identify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where required. * Collaborate with Finance and Commercial teams to reconcile actuals against contracted hours and support accurate revenue forecasting. Forward you CV NOW, to be considered for this long-term Contract opportunity