Customer Service & Operations Coordinator

Customer Service & Operations Coordinator | Manchester City Centre | £NMW Full-Time | Office Based A exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre. Our client, is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business. You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business. Customer Service & Operations Coordinator Responsibilities: Managing customer enquiries across email, telephone and social media platforms Handling returns, refunds and exchanges efficiently Monitoring deliveries and resolving courier-related issues Supporting warehouse operations including picking, packing and stock handling Assisting with order management and general operational tasks About You Previous customer service experience is preferred Strong communication skills with a personable and professional approach Excellent attention to detail and organisational skills A positive, team-oriented attitude with a hands-on approach Comfortable working within a fast-paced e-commerce environment What's on Offer Opportunity to join an established and growing fashion brand Friendly, supportive and collaborative team environment Varied role with exposure across multiple areas of the business Central Manchester office locationIf you are organised, adaptable and enjoy being involved across different areas of a business, we'd love to hear from you. BBBH36203