Senior Insight Analyst

Harnham - Data & Analytics Recruitment

ScreenedHybrid

Stockport, Greater Manchester

£40,000 - £50,000/annum

Posted 5 days ago

Apply Now

About the role

Job Description

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Senior Insight Analyst

Stockport (Hybrid - 2x Days a Week)

£40,000 - £50,000

THE COMPANY

This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you'll sit within a high-impact Customer & Commercial Analytics function, working closely with Digital, Marketing, and Contact Centre teams to drive performance through insight!

THE ROLE

This is a commercially focused analytics role centred around the end-to-end customer journey: from initial lead through to conversion. You'll analyse how customers interact across channels, identify drop-off points, and deliver actionable insights that directly influence marketing spend, contact strategy, and sales performance; this role blends deep-dive analysis, stakeholder engagement, and real-time performance reporting.

Key Responsibilities:

Analyse the customer journey from enquiry/ad response through to conversion
Deliver sales funnel reporting (conversion rates, drop-offs, engagement trends)
Evaluate marketing performance & ROI across channels
Monitor and optimise contact centre performance (sales-focused metrics)
Identify customer pain points and opportunities to improve CX and conversion
Translate stakeholder questions into clear analytical outputs and recommendations
Support real-time decision-making with data-driven insights

YOUR SKILLS & xwzovoh EXPERIENCE

Strong SQL skills
Proven experience delivering insights in a commercial / customer-focused environment
Strong stakeholder engagement; proven ability to influence and tell a clear story with data
Experience analysing funnels, conversions, or marketing performance
Ability to work in a fast-paced, performance-driven environment

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the apply link

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