First-Line IT Support Engineer

IT Support Engineer | Security | Infrastructure | Networking Belfast (Multi-Site) | Permanent | £35,000 - £40,000 Ocho People is partnering with a well-established, multi-site business to find a capable IT Support Engineer ready to take ownership across a broad technical remit. This is a hands-on role for someone who enjoys variety, wants genuine exposure across security, infrastructure, and networking, and is looking to grow in a complex, fast-moving environment. The Opportunity You will join a lean IT function and be a key technical resource across the business, covering: Day-to-day 2nd line support and incident resolution Security operations: working with SIEM platforms, monitoring alerts, and contributing to policy and process improvements Infrastructure management: Windows Server, virtualisation (VMware), and core business systems Network support: firewalls, VPN configuration, DNS/DHCP, and multi-site connectivity Cloud and telephony: supporting cloud-based phone systems, remote access solutions, and hybrid cloud environments Contributing to IT projects and infrastructure upgrades as the business continues to evolve What We Are Looking For Solid background in a 2nd line IT support or infrastructure-focused role Strong working knowledge of Windows Server, Microsoft 365, and Active Directory Practical exposure to networking concepts, virtualisation, or security tooling Comfortable working across multiple sites and occasionally travelling within the UK and Europe Self-sufficient, with a methodical approach to problem-solving and a proactive attitude Why This Role The organisation is at a point where IT is becoming more central to how the business operates. That means real project involvement, genuine breadth of work, and a clear path toward specialisation in infrastructure, networking, or security depending on where your interests lie. Benefits: Work From Home