Senior M365 Technician

Description

Robert Half are happy to present a Senior M365 Lead opportunity. The Senior M365 Lead will be responsible for the hands-on administration, support and continuous improvement of the organisation's M365 environment within the engineering industry.

The role will act as a senior technical escalation point, managing Microsoft 365 services, endpoint devices, security and end-user technology. The successful candidate will be technically hands-on, proactive and focused on resolving issues and improving systems.

Key responsibilities:

• Hands-on experience administering Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint and OneDrive.

• Strong knowledge of Microsoft Intune, Windows 11, endpoint deployment, Autopilot and device management.

• Experience managing users, licences, permissions, MFA and identity access controls.

• Knowledge of endpoint security, patching, vulnerability remediation

• Strong troubleshooting skills across desktop, application, authentication and Microsoft 365 issues.

• Understanding of Active Directory, networking fundamentals, LAN, Wi-Fi, DNS and DHCP.

• Experience providing technical support and resolving complex issues within an IT service desk environment.

• Experience supporting migrations, system upgrades, automation...