Assistant Reservations Manager

Location: The Gantry London, Curio Collection by Hilton

Department: Reservations

Hours per week: 40 hours per week

Assistant Reservations Manager

The Gantry London Hotel | Stratford, London

The Gantry London Hotel is looking for an enthusiastic, organised and experienced Assistant Reservations Manager to join our team!

As part of our reservations team, you will play a key role in delivering an exceptional guest experience by managing reservations, maximising room revenue and ensuring the smooth day-to-day running of the department. We are particularly interested in candidates with previous Hilton hotel experience and hands-on knowledge of PEP and R&I systems.

Key Responsibilities

• Support the Reservations Manager in the daily operation of the reservations department.

• Oversee room reservations, amendments, cancellations and guest enquiries, ensuring accuracy and efficiency.

• Maximise room revenue and occupancy through effective reservation management and upselling opportunities.

• Ensure reservations are handled in line with Hilton brand standards and hotel procedures.

• Monitor room availability, rates, restrictions and booking patterns to support revenue optimisation.

• Maintain accurate guest profiles, booking details and reservation record...