Service Desk Support - Surge Team (Oracle Fusion)

Location: Birmingham - 5 days per week on site Contract: 3 months Overview Hays is partnering with a local council to recruit three Service Desk Support Analysts to join a dedicated Surge Team as part of a major finance transformation programme. The Surge Team has been established to stabilise, enhance, and accelerate performance across cashflow‑critical and customer‑facing transactional processes during a period of significant organisational change. You will play a key role in ensuring the smooth operation of access control, call and request workflows, and role management within a fast‑paced Oracle Fusion environment. Key Responsibilities Provide 1st and 2nd line service desk support within an Oracle Fusion environment Support access control, calls and requests, and role‑based activities Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy across Oracle Fusion processes Analyse recurring issues and process bottlenecks, providing clear and actionable recommendations to improve transactional service levels. Contribute to service stability during a high‑volume transformation period Essential Skills & Experience Proven Oracle Fusion experience (essential), particularly relating to: Security and access control Role management Core transactional processes Strong background in a service desk environment, ideally within complex operational or finance settingsExperience supporting: Access control processes Ticketing or call‑management systems Role‑based process design Ability to operate effectively in a fast‑moving transformation programme with multiple stakeholders Excellent communication, analytical, and problem-solving skills If you're an organised, detail‑focused finance professional looking for a short-term opportunity within a supportive local authority team, please send your updated CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)