Business Customer Services Lead - End-to-End & Compliance

Dwr Cymru Cyf

Screened

Cardiff, Wales

Posted 2 days ago

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About the role

Dŵr Cymru Welsh Water seeks an experienced leader to own end-to-end non-household customer services across onboarding, billing, queries and debt recovery. You will drive performance, shaping policies and digital journeys to improve customer outcomes and ensure compliant operation within a regulated environment.

You will lead a multi-disciplinary team, manage capacity and develop staff while delivering targeted improvements and robust reporting for decision-makers.

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About this listing

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