Facilities Manager

Facilities Manager Locations: Cardiff / Thatcham / Oxford Reporting to: Senior Regional Facilities Manager / Contract Manager The Role We are seeking an experienced Facilities Manager to lead the delivery of high-quality facilities management services across one or more sites. This is a key leadership role, responsible for ensuring operational excellence, financial performance, and outstanding customer service, while maintaining compliance with statutory and contractual requirements. You will manage teams, oversee suppliers and subcontractors, and work closely with stakeholders to continuously improve service delivery and drive value across the contract. Key Responsibilities Provide strong leadership to ensure all contractual commitments, including SLAs and KPIs, are met and exceeded Identify and deliver opportunities for contract growth, additional services, and improved profitability Ensure company policies, processes, and procedures are effectively communicated and implemented Maintain safe, healthy working environments, ensuring full compliance with health & safety legislation and internal standards Manage operational staffing structures, balancing cost efficiency with service excellence and resilience Ensure teams are fully competent, supported by effective training, development, and succession planning Collaborate with peers and stakeholders to support continuous improvement and best practice Take accountability for financial performance, including revenue, cost control, WIP, and debt reduction Maintain effective control systems to ensure statutory, policy, and contractual compliance Build and sustain strong client relationships, ensuring a customer-focused approach across all activities Promote company values and create a positive, high-performance culture Deliver clear and effective communication through meetings, briefings, reports, and updates Accountabilities Direct reporting to a Senior Regional Facilities Manager / Contract Manager Line management responsibility for the contract team and oversight of subcontractors Day-to-day operational accountability to client stakeholders Skills, Knowledge & Experience Proven experience in facilities management within a complex or multi-site environment Strong people management and team development experience Excellent interpersonal and stakeholder management skills Sound commercial awareness and financial acumen NEBOSH General Management Certification (or equivalent) Personal Attributes Highly motivated with strong influencing and leadership skills Acts as a role model for customer service excellence Organised, proactive, and able to perform effectively in high-pressure environments High levels of integrity, energy, and self-confidence Additional Information The role will involve occasional travel to support operational delivery, training, and business reviews Some overnight stays may be required