Head of Business Services Operations

Head of Business Services Operations

Glasgow | £110,000 - £120,000 per annum (dependent on skills and experience)

Full Time | Hybrid

Joint-contribution pension from 6% (12% total) – Car Allowance – Bonus - Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

We are seeking to appoint a Head of Business Services Operations, who will play a pivotal role in shaping how our services operate, evolve and deliver value. Working closely with the Director of Business Services and senior leaders across SGN, you'll lead operational delivery while driving modernisation, efficiency and continuous improvement across our business services.

Here’s how you will contribute…

• Lead high-performing business services: Lead shared services and support functions, ensuring efficient, reliable and customer-focused delivery.
• Drive transformation: Simplify processes, improve services and use technology, automation and data to work smarter.
• Strengthen governance and compliance: Ensure strong performance, risk, governance and compliance across Business Services.
• Manage resources effectively: Own budgets, workforce planning and resources, ensuring value for money and alignment with business priorities.
• Build capability: Lead and develop teams, creating a culture of accountability, collaboration and continuous improvement.
• Build strong partnerships: Work with senior leaders and teams across SGN to understand business needs and provide effective solutions.
• Improve customer experience: Use feedback and data to improve service quality, accessibility and satisfaction.
• Lead through change: Communicate clearly, engage people and support new ways of working.

What you will need

• Leading large, diverse teams through change and transformation.
• Improving operational performance, efficiency, service quality and customer experience.
• Managing budgets, workforce planning and resources effectively.
• Establishing strong governance, performance and risk management frameworks.
• Building effective relationships with senior stakeholders and influencing across organisational boundaries.
• Translating strategic priorities into practical operational delivery.
• Using technology, automation and data to improve services and decision making.
• Working effectively in a regulated or highly accountable environment.

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.

About us | Benefits | Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.