About the role
Job RoleBeing Operational, you will be responsible to support oncall activities by improving the operations maturity to reduce the oncall activities. The role is to work within a technical team providing technical support on Live Clearing & Settlement Applications.Responsibilities include:-Providing 3rd Line technical support to international customers for the VocaLink IPS and MPP products for International customers.Identify, develop workarounds and/or fixes for deployment into live environments.Support implementation and deployment of new releases into live.Provide 24 * 7 * 365 technical support cover as part of an on-call/shift rota.Work closely with development to integrate new releases into live environments Key Accountabilities And DutiesProvide and lead 3rd Line Technical Support to internal and external partiesInterface closely with development department to ensure bi-directional flow of technical and operational knowledge.Follow internal and external support procedures.Recover service either by providing a workaround or root cause fix within SLALead for Major Incident recovery and post-incident review.Troubleshoot problems with the application working with the customer, development and test teams where/when required.EssentialKnowledge, skills and experience:Excellent core Java 1.8, Spring, Sprng boot, Quartz, RabbitMQ, IBM MQ, Functional programming (Erlang), Oracle and DB2 databases, Websphere and Tomcat serversExcellent and proven experience of Oracle SQL and PL/SQLStrong knowledge/experience of XML, XSL, XSLTExperience with a track record in supporting large and complex applications within high availability/high volume environments.Must be able to work individually or within a team to ensure internal and external SLAs are met.Excellent communication and interpersonal skills are also required for this role.Excellent skills with supporting Java technologies such as TomcatExcellent knowledge of protocols such as REST, AMQP, JMSUnderstanding on failover and disaster recoveryProven software development experienceDesirableGood Understanding on infrastructure, F5, networkknowledge of ISO20022, ISO8583, and Swift MT formatsExperience in shell scripting, Python.Experience within payments processing systems or finance/banking industry.Experience in supporting applications using different languages and/or character sets.Ideally you will also have experience of working within process driven environments - ITIL.An interest in analyzing and troubleshooting large-scale distributed systems.Experience with working with the dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven and Artifactory.Job RoleBeing Operational, you will be responsible to support oncall activities by improving the operations maturity to reduce the oncall activities. The role is to work within a technical team providing technical support on Live Clearing & Settlement Applications.Responsibilities include:-Providing 3rd Line technical support to international customers for the VocaLink IPS and MPP products for International customers.Identify, develop workarounds and/or fixes for deployment into live environments.Support implementation and deployment of new releases into live.Provide 24 * 7 * 365 technical support cover as part of an on-call/shift rota.Work closely with development to integrate new releases into live environments Key Accountabilities And DutiesProvide and lead 3rd Line Technical Support to internal and external partiesInterface closely with development department to ensure bi-directional flow of technical and operational knowledge.Follow internal and external support procedures.Recover service either by providing a workaround or root cause fix within SLALead for Major Incident recovery and post-incident review.Troubleshoot problems with the application working with the customer, development and test teams where/when required.EssentialKnowledge, skills and experience:Excellent core Java 1.8, Spring, Sprng boot, Quartz, RabbitMQ, IBM MQ, Functional programming (Erlang), Oracle and DB2 databases, Websphere and Tomcat serversExcellent and proven experience of Oracle SQL and PL/SQLStrong knowledge/experience of XML, XSL, XSLTExperience with a track record in supporting large and complex applications within high availability/high volume environments.Must be able to work individually or within a team to ensure internal and external SLAs are met.Excellent communication and interpersonal skills are also required for this role.Excellent skills with supporting Java technologies such as TomcatExcellent knowledge of protocols such as REST, AMQP, JMSUnderstanding on failover and disaster recoveryProven software development experienceDesirableGood Understanding on infrastructure, F5, networkknowledge of ISO20022, ISO8583, and Swift MT formatsExperience in shell scripting, Python.Experience within payments processing systems or finance/banking industry.Experience in supporting applications using different languages and/or character sets.Ideally you will also have experience of working within process driven environments - ITIL.An interest in analyzing and troubleshooting large-scale distributed systems.Experience with working with the dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven and Artifactory.Job RoleBeing Operational, you will be responsible to support oncall activities by improving the operations maturity to reduce the oncall activities. The role is to work within a technical team providing technical support on Live Clearing & Settlement Applications.Responsibilities include:-Providing 3rd Line technical support to international customers for the VocaLink IPS and MPP products for International customers.Identify, develop workarounds and/or fixes for deployment into live environments.Support implementation and deployment of new releases into live.Provide 24 * 7 * 365 technical support cover as part of an on-call/shift rota.Work closely with development to integrate new releases into live environments Key Accountabilities And DutiesProvide and lead 3rd Line Technical Support to internal and external partiesInterface closely with development department to ensure bi-directional flow of technical and operational knowledge.Follow internal and external support procedures.Recover service either by providing a workaround or root cause fix within SLALead for Major Incident recovery and post-incident review.Troubleshoot problems with the application working with the customer, development and test teams where/when required.EssentialKnowledge, skills and experience:Excellent core Java 1.8, Spring, Sprng boot, Quartz, RabbitMQ, IBM MQ, Functional programming (Erlang), Oracle and DB2 databases, Websphere and Tomcat serversExcellent and proven experience of Oracle SQL and PL/SQLStrong knowledge/experience of XML, XSL, XSLTExperience with a track record in supporting large and complex applications within high availability/high volume environments.Must be able to work individually or within a team to ensure internal and external SLAs are met.Excellent communication and interpersonal skills are also required for this role.Excellent skills with supporting Java technologies such as TomcatExcellent knowledge of protocols such as REST, AMQP, JMSUnderstanding on failover and disaster recoveryProven software development experienceDesirableGood Understanding on infrastructure, F5, networkknowledge of ISO20022, ISO8583, and Swift MT formatsExperience in shell scripting, Python.Experience within payments processing systems or finance/banking industry.Experience in supporting applications using different languages and/or character sets.Ideally you will also have experience of working within process driven environments - ITIL.An interest in analyzing and troubleshooting large-scale distributed systems.Experience with working with the dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven and Artifactory.Posting Date:Department:ADM - Emerging Technologies - IB -
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