Contracts Manager - Repairs & Maintenance

Main purpose of the role: We are seeking an experienced Contracts Manager Repairs & Maintenance to lead the effective delivery of responsive and planned maintenance services across our contract portfolio.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

You will play a key role in ensuring high-quality, cost-effective and compliant repairs & maintenance services, while driving performance, improving customer satisfaction, and strengthening contractor delivery standards.

This is a hands-on operational leadership role with real influence over service quality, budgets, and continuous improvement.

____________________________________________________________________ Responsibilities and Key Duties: ? Lead the day-to-day delivery of responsive repairs and planned maintenance services ? Manage contractor and supplier performance, ensuring delivery against SLAs and KPIs ? Oversee budgets, cost control, and value-for-money service delivery ? Conduct regular site inspections and quality audits to maintain high standards ? Ensure full compliance with health & safety legislation and statutory requirements ? Develop and improve maintenance delivery processes and service efficiency ? Handle escalated complaints and complex service issues, ensuring timely resolution ? Produce accurate performance reports and present findings to senior management ? Support service improvement initiatives and drive innovation in repair delivery About you: We are looking for someone with strong operational experience in repairs and maintenance who can confidently manage contractors, budgets, and service performance in a fast-paced environment.

You will have: ? Proven experience in repairs, maintenance, or property services contract management ? Lateral thinking and strong leadership experience managing contractors or operational teams is essential.

? Experience working with KPIs, SLAs, and performance monitoring ? Good understanding of health & safety compliance in property or construction environments ? Strong financial awareness with experience managing budgets ? Excellent communication and stakeholder management skills ? A proactive, solutions-focused approach with strong attention to detail ? Ability to perform under pressure and manage competing priorities Desirable experience ? Social housing, local authority, or housing association environment ? Managing large-scale repairs or maintenance contracts ? Experience handling escalated customer or tenant issues ? Relevant qualifications (e.g.

HNC/HND, CIOB, IOSH or equivalent experience) Additional Information ? Full UK driving licence required. xwzovoh

? Travel across sites within the region will be required ? Opportunity to influence service improvement and operational performance