Billing Administrator

Billing Administrator (12-month fixed term)

Location: Rutherglen, Glasgow

Grade: ST6

Reports to: Billing Team Leader

About the role

Dalkia Scotland is seeking a Billing Administrator to join our team. This role is key to ensuring our customers are accurately invoiced, queries are efficiently resolved, and accounts are managed with precision. You will play a vital part in helping Dalkia maintain its industry-leading reputation and delivering exceptional service to our clients.

This is an excellent opportunity for someone with strong administration skills, attention to detail, and a desire to develop within a professional finance and billing environment.

Key responsibilities

Billing & Invoicing

• Process engineer completes to invoice
• Raise invoices through Business Central for assigned accounts
• Produce valuations and consolidated invoices
• Obtain order numbers/purchase orders from clients
• Attend invoice query meetings and address credit control queries
• Raise credit requests as appropriate to resolve client issues
• Liaise with Service Managers and clients regarding billing methods, presentation, and agreed rates/SOR changes

Health & Safety

• Comply with all health and safety policies and procedures to ensure the safety of yourself and others

Working Relationships

• Internal: Service teams, other departments, internal customers

Skills & Experience

• Previous administration experience
• Strong attention to detail
• Effective problem‑solving skills
• Excellent interpersonal and communication skills
• Engineering background or experience working with mobile teams

Core competencies

• Teamwork: Contributes actively and supports team effectiveness
• Planning & Organisation: Prioritises and manages tasks to meet deadlines
• Communication: Shares information clearly and effectively
• Commercial Awareness: Understands cost management and control
• Risk Management: Identifies and mitigates potential risks
• Adaptability: Responds positively to changing circumstances
• Drive for Excellence: Delivers high‑quality work
• Self‑Motivation & Development: Seeks opportunities to learn and grow
• Customer Awareness: Responds to client needs to achieve satisfaction

At Dalkia, you will become part of a team committed to delivering excellent service while developing your skills and career. You will receive support, guidance, and opportunities to grow within a respected and innovative organisation.

Diversity, Equity & Inclusion

Dalkia is committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from all backgrounds and communities and are proud to be an equal opportunities employer. All candidates are assessed on merit, skills, and potential, and reasonable adjustments are provided throughout the recruitment process.