Legal Complaints Team Leader

Job Description hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. \Time Type: Full time \The purpose of this role is to manage and enhance a team responsible for chasing, settling, and allocating debtor transactions within the Credit Control department. Additionally, the role requires providing leadership, direction, and coordination to achieve targets and goals in credit control activities. \Credit Control Team Leader \n12 Months Secondment, full time  (hybrid)\n \This is an exciting opportunity to join our Chelmsford based Credit Control team as a Team Leader on 12 Months Secondment basis. \We’re building momentum towards our vision to become the most consistent and innovative risk partner.    \nManaging and leading a team and ensure high standards of performance are met.\nTrack potential and future bad debtors, aged debt, and cash collection issues to maximise recovery.\nEnsure timely and accurate collection of unsettled debt for effective credit control.\nDevelop and implement credit control strategies aligned with business goals.\nSet monthly collection targets and monitor individual team members' progress.\nStrong Stakeholder Management\n \n \nProven track record in team management with emphasis on quality\n \n \nExperience in credit control, customer service, and managing complex relationships.\nExperience working with senior management.\We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. n30 days holiday a year with the option to buy up to 2 additional days.    \nFlexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.    \nPension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.    \nPrivate medical insurance – we fund fully comprehensive private medical cover for you and all the family.     \nFamily friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.    \nShort term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.    \nSustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.    \nCycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.    \nInsurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year \n \Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, High Accuracy, Intentional collaboration, Managing performance, Payment Systems, Risk Management, Strategic Leadership, Team Management \