Customer Support Lead

The Company Our client is a market leading manufacturer. To maintain their high standards, they are looking to recruit a Customer Support Lead. The Role * Will manage a consistent, competent and customer focused team. * Always prioritising customer needs ensuring clear communication for the customer. * Oversee day to day performance of the team. * Maintain compliance with defined KPI’s and drive performance against key metrics. * Provide coaching, training and reviews. * Managing customer experience and resolving issues. * Liasing with a range of departments to do this. The Person * Previous experience in a similar role. * Excellent communicator both in written and verbal forms. * Ability to manage and prioritise a busy workload and team. * Excellent attention to detail. The Benefits * You will be working for a well-established growing employer. * An excellent salary. * A good pension scheme. * A company experiencing continued growth, expansion and investment. * The company are fully compliant with the latest health and safety requirements for current safe working practices