Retail Customer Advisor (Belfast Castle Court) - 30 hours

Job Summary

Three Retail Customer Advisor – Castle Court Shopping Centre, Unit 4, Belfast, United Kingdom, BT1 1DD.

Salary: £13.72 per hour + an on-target bonus of 15% paid monthly based on store performance. Working hours: 30 hours across 5 days per week, including weekends.

Company

We build a UK network that connects people, places and potential, closing the digital divide and empowering communities. We value diversity, inclusion and provide a supportive workplace for everyone.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve sales targets and deliver first‑class service.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.

Qualifications

• Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided – no prior product knowledge required. Ambition and drive to learn are essential.

What We Offer

Competitive pay, bonuses, up to 31 days off plus 2 bank holidays, and benefits such as discounts, vouchers, a pension plan and more. Learning and development tools support career growth.

Additional Information

We provide reasonable adjustments during the interview process and support accessibility. We use AI to improve our services, but value authenticity and real experience.

Equal Opportunities

We believe everyone should have the opportunity to interview for a role that matches their skills. All qualified candidates are encouraged to apply.