Senior Registered Manager

Job Description Balmoral Health & Social Care are currently recruiting a dedicated Registered Domiciliary Care Branch Manager to join our friendly and dynamic team in Ayrshire.If you are passionate about care, have excellent communication and managerial skills, can work under pressure, and have a drive to succeed,then look no further and apply now .About The RoleThe ideal candidate will have to ensure the delivery of high-quality care services consistent with the expectations and preferences of service users and commissioners. They will have to manage business performance and ensure effective strategic planning and management for business growth. Ensure that all company policies and the requirements of commissioners and regulators relating to the assessment of service users' needs are complied with fully and consistently.Ensure that the companys systems, including policies and procedures, designed to effectively manage care delivery and promote quality are fully and consistently implemented.Investigate thoroughly and rigorously any complaints received in relation to the services provided.Ensure that complaints are responded to in accordance with recognized good practice and the company's Complaints Procedure.To take effective action to address areas of dissatisfaction, poor performance or failure to meet customers' preferences or expectations.To prepare monthly reports for the Operational Support Managers on complaints received and the action taken in response to these.Co-operate with the Care Inspectorate, Local Authority Commissioners and other auditors examining the service.In liaison with the Trainer and SVQ Assessor, ensure that effective strategies are in place to meet the identified training needs of staff.To maintain all staff are SSSC registered as per regulatory requirements.Job Skills, Qualifications & Education RequirementsMust hold or be working towards an SVQ Level 4 in Health & Social Care/Leadership & Management Award.At least 2 years managerial experience in a care setting.Track record of growing a domiciliary care business.On-Call availability will be required at the start of the role, but this may change and be amended in line with business requirementsJob Types: Full-time, PermanentSalary: £38,000 - £