Infinity Sales Director | EMEA

About AvayaAvaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.Learn more at https://www.avaya.com DescriptionSales Director Enterprise Accounts – CX & AI (Infinity)We are hiring a senior enterprise seller to drive growth of Avaya’s next-generation CX, AI and data orchestration platform (Infinity) within our existing customer base.This role is focused on engaging senior decision-makers, identifying transformation opportunities, and expanding relationships through high-value, consultative sales. This is not a transactional role—it requires the ability to operate as a peer to VP and C-level leaders and translate business challenges into strategic outcomes powered by Infinity.What You’ll DoOwn and grow a portfolio of strategic enterprise customers based in the UK but covering accounts across Europe.Build executive relationships with VP and C-level stakeholders across IT, CX, Operations, and Risk/Compliance to co-sell through Channel partnersIdentify business risks, regulatory exposure, or operational inefficiencies and turn them into revenue opportunitiesCreate urgency by connecting real-world events (fines, outages, competitive threats, AI disruption) to executive prioritiesLead consultative sales motions focused on CX transformation, AI adoption, and operational improvementPosition Infinity as a CX orchestration layer that enhances and extends existing environmentsCreate and shape opportunities where no formal project existsDrive complex, multi-threaded sales cycles across large organizationsExpand account footprint through strategic, multi-year expansion plansPartner cross-functionally (solutions consulting, product, leadership) to win and grow accountsWhat You Bring10+ years of enterprise SaaS / CCaaS / CX sales achievements including President's Clubs, etc.Proven ability to expand existing accounts and close six- and seven-figure dealsConsistent track record of gaining access to VP and C-level stakeholdersExecutive presence with the ability to lead peer-level conversations and challenge thinkingStrong consultative selling skills focused on business outcomes, not featuresExperience navigating complex organizations and multi-stakeholder environmentsAbility to create demand—not just respond to it.German language fluencyWhat Makes You Successful in This RoleYou create opportunities by identifying real business risk or missed opportunityYou connect external events (regulation, fines, market shifts) to internal executive actionYou get to the right executive quickly and establish credibility in the first conversationYou lead with insight and urgency, not productYou can turn a single high-impact problem into a broader platform saleYou think in terms of long-term account expansion and strategic valueSuccess MetricsExpansion revenue within existing accountsExecutive engagement (VP/C-level access and pipeline creation)Pipeline coverage and qualityDeal size growth and multi-solution adoptionWhy This RoleSell a strategic platform, not a point solutionLarge, untapped opportunity within the existing customer baseHigh visibility and direct impact on a critical growth initiativeAbility to shape how Infinity is adopted across enterprise customersVirtual home office in the UK, Austria, Lithuania, Belgium, Poland, Netherlands or Switzerland near a major airport#LI-CM1#LI-RemoteExperience12+ Years of ExperienceEducationBachelor degree or equivalent experienceFooterAvaya is an Equal Opportunity employer and a U.S.

Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic.

In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change.

Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.