Service Delivery Manager

Route Manager - First Class Onboard Services Permanent | £34,000 - £35,000 per annum Reed Recruitment is delighted to be partnering with a leading transport services provider to recruit a Route Manager - First Class Onboard Services for the prestigious Enterprise Express route between Belfast and Dublin. This is a hands-on operational leadership role suited to an experienced people manager who thrives in live environments and is passionate about delivering exceptional customer experiences. You will play a pivotal role in ensuring a premium first-class hospitality service is delivered consistently on every journey. The Role As Route Manager, you will take full responsibility for the day-to-day operational delivery of first-class onboard services across your assigned route. With a strong on-train presence, you will lead, coach, and support teams while ensuring high standards of service, compliance, and efficiency are always maintained. You will be instrumental in driving continuous improvement, maintaining food and beverage service quality, and ensuring passengers receive a seamless, high-end experience from departure to arrival. Qualifications & Experience Degree or professional qualification in Business Management, Hospitality, Logistics, or a related discipline (preferred) Proven management or senior supervisory experience within hospitality, catering, logistics, or operational environments Strong working knowledge of food hygiene regulations, health & safety requirements, and service quality standards Health & Safety, ISO, or Food Hygiene certifications are highly desirable Essential Skills & Attributes Excellent communication skills with the ability to engage clients, customers, and teams effectively Confident leadership style with the ability to motivate and influence in a fast-moving, live environment Flexible and adaptable, with a calm approach to service disruption or operational change Strong attention to detail and commitment to premium service delivery Well,-developed organisational skills and commercial awareness Customer-focused mindset with a proactive, solution-driven approach Ability to implement, monitor, and maintain policies and procedures consistently Desirable Experience Route-based operations, onboard services, or catering logistics experience Knowledge of ISO standards, audits, and quality assurance frameworks Budget management and cost control exposure Experience using operational systems and performance reporting tools Ready to Apply? If you're currently working in logistics, hotel operations, or a chef/restaurant management role and are seeking a rewarding career move into a premium transport service environment, we'd love to hear from you. Please submit an up-to-date CV today via the "Apply" link or, you can call the Branch and speak with Donna