Service Desk Engineer

Looking for Desk Engineers! Fully office-based in central London A leading Ireland and UK Employment Law and Health & Safety Specialists, providing an integral service to 32,000 client's daily business operations is looking for a talented Group Service Desk Engineer to provide 2nd line support to users in all their offices. An ideal candidate must have a combination of the following skills: A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management Demonstrate strong organisational skills and be accountable for your daily workload Responsibility for being the first point of contact on the Service Desk Responsibility for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities. Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills. Experience of ticket management. Windows 10 / 11 and Microsoft 365 What's on offer? 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5 years Additional day off for your Birthday Medicash cash plan Profit share scheme Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years. Enhanced sick pay 1 week for up to 12 months service, then increases to