Customer Service Coordinator

Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual) Location: Dartford, Kent Hours: Full time, flexi and hybrid Min of 2 days in office including Tuesdays Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus Excellent benefits packaging including 25 days leave, health care etc Customer Service Coordinator – French speaking is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth. Customer Service Coordinator Key Requirements * Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred. * Computer literate – MS office, PowerPoint, Excel, Outlook, Teams * Fluent in French and English to use in a working environment * Good level of education including Maths and English * Works well under pressure * Excellent attention to detail * Able to work independently and as part of a team Customer Service Coordinator - Responsibilities and Duties * Support customers’ enquiries through multiple communication channels including phone, email, and chat. * Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments. * Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed) * Enter and process orders including calculating transit time and freight. * Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.) * Maintain accurate customer database and information on profiles. * Responsible for customer quotations for new business & follow-up on open quotes. * Maintain price lists and send them to customers when requested. * Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues