ICT Technical Support Assistant

Centrii is seeking a Tier 1 Technical Support Specialist to join our growing technical operations team in London, England . This role is ideal for someone early in their IT career who enjoys troubleshooting, working with customers, and serving as the first line of response for technical support issues. The Tier 1 Support Specialist will monitor automated alerting platforms and service tickets, perform initial troubleshooting, and escalate issues to higher-level engineers when necessary. Monitor inbound alerts and notifications from automated systems and monitoring platforms (including Zendesk and other ticketing tools) 1–3 years of verifiable experience in a technical support, helpdesk, networking, or MSP environment ~ Hands-on experience using Zendesk or a similar service desk platform ~ Basic understanding of networking concepts ~ Familiarity with networking platforms such as: Experience working with monitoring platforms or automated alerting systems Entry-level industry or vendor certifications are strongly preferred , such as: CompTIA Network+, Cisco CCNA, Fortinet NSE You’ll be helping deliver the infrastructure behind modern energy systems , supporting secure and reliable operations across renewable energy environments. Our team is building the next generation of operational technology visibility and cybersecurity for the global energy market. If you're interested in managing projects that directly impact critical infrastructure and the future of energy, we’d like to hear from you.