Operations Manager (Responsive Repairs)

Operations Manager (Birmingham) Do you thrive when people are at the centre? If you're driven by practical improvement, confident in leading teams, and passionate about delivering safe, high-quality care that helps people live independently, we'd love to hear from you.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
At GreenSquareAccord, we believe everything we do is about people – whether that's providing a good quality, safe home or care that enables independence. Colleagues genuinely live and breathe this social purpose. To strengthen the way we deliver, we're looking for an to help shape day-to-day operations, support frontline teams, and ensure our services consistently meet the highest standards.Operations Manager

As Operations Manager, you'll turn vision into results. You'll oversee operational performance across the Birmingham area, driving quality, safety, and continuity of service. You'll also bring structure, clarity and momentum to how we work – so colleagues can focus on what matters most: delivering excellent support to the people we serve. Lead operational delivery by coordinating day-to-day service needs, ensuring plans translate into real outcomes for customers and colleagues.
Drive quality and compliance through active monitoring, audits, continuous improvement and effective issue management.
Strengthen safe, effective care by supporting care standards, risk management, and escalation processes where required.
Develop and support teams coaching managers and frontline colleagues, improving practice, and building capability across the operation.
Use data to improve performance , tracking key operational metrics (for example: quality indicators, service delivery performance, workforce capacity and incident trends).
Maintain strong partnerships , working collaboratively with stakeholders to remove barriers and support consistent service delivery.
Manage operational governance by chairing or contributing to operational meetings, ensuring actions are followed through and learning is embedded.
Ensure robust communication across the operational chain. Clear priorities, timely updates and transparent decision-making.

What we're looking for You'll likely have experience in operations management, service management, domiciliary/regional leadership, or a related environment where quality, safeguarding, and continuous improvement are core. You'll be comfortable juggling competing priorities while maintaining a calm, solution-focused approach.
Proven leadership in an operational setting; able to motivate teams, set standards and support performance improvement.
Strong understanding of quality and governance confident with audit, continuous improvement, incident management and compliance expectations.
Sound judgement and professionalism you make decisions grounded in safety, ethics and the needs of customers.
Excellent communication skills you can explain, influence and align people at all levels.
Ability to manage complexity balancing workforce capacity, service demand and operational risk.
Collaborative mindset you work with others to create momentum, not just manage tasks.

This isn't a back of house job. Your work will directly affect how safe, consistent and person-centred support feels day to day. When you strengthen operational processes, reduce avoidable friction, and support colleagues to do the right thing confidently, the impact is immediate on quality of care, on customer outcomes, and on the wellbeing of the workforce. We're looking for someone who can bring both people leadership and operational experience. Someone who understands social housing and the importance of the work we do.

What you can expect from us A mission-led environment where colleagues are proud of the social purpose behind their work.
Support to succeed clear ways of working, collaborative leadership and opportunities to improve.
Investment in continuous improvement you'll have the space to identify, test and embed better ways of delivering.
Respect for colleagues we aim to build a culture where high standards and people wellbeing go together.
Ready to make a difference in operations? If you want to lead from the front of operational delivery, raise quality standards and help people live independently with confidence, we would welcome your application.
Apply now to join GreenSquareAccord and help keep our services safe, effective and person-centred.
GreenSquareAccord welcomes applications from people of all backgrounds. xwzovoh We are committed to building teams that reflect the communities we serve.