Customer Journey Optimisation Lead (Hybrid – Edinburgh)

Pontoon

ScreenedHybridContract

City of Edinburgh, Scotland

Posted 3 days ago

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About the role

Pontoon is recruiting a Customer Journey Manager in Edinburgh for a hybrid role. The contract runs to February 2027, with standard weekday hours and a hybrid office presence.

The role focuses on improving customer journeys using data to influence product decisions and deliver measurable improvements across digital journeys. Ideal candidates will have CX focus, Agile/digital delivery experience, and strong stakeholder skills.

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About this listing

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