Customer Advisor - Fraud

Customer Expert   At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.   You will be taking inbound calls on behalf of our prestigious banking client Nationwide.    A mimimum of 6 months contact centre/telephony experience is a requirement for this role.   Location :Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE ~ Shifts : Monday to Sunday 8.00 am - 8.00 pm. Please note you must be able to work any shifts between these times. ~ Contract : Full Time Permanent (40 hours per week) ~ Criminal Record Check ~ CIFAS Fraud Check ~ Please note we do not allow any time off/holiday requests within the first 8 weeks of your employment   We aim to email shortlisted candidates an online assessment link within one working day of application. Responsible for executing thorough investigations on Nationwide’s customer base and third party administrators to identify any suspected risks they pose to the Society To support customers and all internal departments through both inbound and outbound telephony regarding prevention, detection and investigation of Economic Crime. To investigate Economic Crime cases over the phone and provide coherent, risk-orientated documentation to support the investigation and make the correct decision Make independent risk-based decisions. To work in agreed timescales within my Financial Approval Mandate Adhere to set processes and procedures to ensure the customers and Society are protected from Economic Crime and that the department is compliant with it’s legal and regulatory obligations To take accountability and responsibility for different Economic Crime investigations, assess risks and managing/reporting Economic Crime types where appropriate To support with training, coaching and guiding colleagues within Protect by providing specialist knowledge and experience 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary ~ Length of Service and monthly recognition awards ~ Opportunities for career development and progression ~ Employee welfare support with free access to our Mental Health Employee Assistance programme ~ Pension Scheme ~ Wide range of employee discounts Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or tp.com/talent.If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.