Regional Disrepair Manager

Regional Disrepair Manager Known internally as Regional Property Manager Full-time, Permanent opportunity (37.5 hours) - Hybrid, this position is suitable for MTVH's Flexible Working Policy Southgate, N14: £59,983 - £63,139 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's. Strong leadership skills and background in managing a multifaceted repairs team Management of disrepair cases with experience presenting as an expert witness in disrepair hearings Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management – adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isn't afraid of challenge Must have car and business insurance.Desirable Housing Experience or working in a related fieldTo meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email