New Business Onboarding Executive

An exciting opportunity has arisen for a proactive and detail-oriented New Business Onboarding Executive to join a fast-growing e-commerce business. This role is key to ensuring a seamless onboarding experience for new marketplace sellers, helping set them up for long-term success. Working closely with the New Business Lead and Seller Account Management team, you will play a vital role in supporting new sellers through onboarding, compliance, and early-stage performance optimisation. Key Responsibilities * Guide new sellers through onboarding, including platform systems, tools, and policies. * Support seller vetting and compliance checks in line with internal standards. * Ensure adherence to legal and regulatory requirements throughout onboarding. * Assist in identifying and prioritising new business opportunities aligned with company strategy. * Provide hands-on support during the onboarding and introductory phase. * Help sellers upload and optimise product listings, ensuring all operational requirements are met. * Resolve onboarding-related issues including account setup, listings, and platform integration. * Collaborate with internal teams to troubleshoot technical or operational challenges. * Monitor seller performance during the first 4–6 months, tracking KPIs and supporting growth. * Support product onboarding processes to ensure accurate and timely listings. * Facilitate a smooth handover to the Seller Account Management team. * Deliver onboarding training sessions to new sellers. * Work cross-functionally with teams such as Finance, Marketing, and Compliance to improve processes and experience. * Produce and analyse reports to support performance tracking and decision-making. * Manage seller enquiries through customer support systems, ensuring timely and high-quality communication. Skills & Experience * 0–2 years’ experience or strong interest in e-commerce or marketplace environments. * Excellent communication and problem-solving skills. * Strong attention to detail. * Ability to manage multiple tasks and meet deadlines. * Proficiency in Microsoft Excel, including formulas and basic data analysis. * A collaborative team player with a professional approach. * Experience working cross-functionally with operational or technical teams is desirable. * Familiarity with marketplace platforms and product listings is advantageous. Additional Information * Permanent, full-time position * Office-based with hybrid working (2 days per week onsite) * Monday to Friday, standard business hours * Competitive salary * Notice period: 3 months This is an excellent opportunity for someone looking to develop a career in e-commerce within a dynamic and growing environment If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the ‘apply’ button. By applying for this position, you confirm that you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) for the purposes of recruitment, employment and working finding service