Field Support Technician, Paston College

37 hours per week, 52 weeks per year

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
£25,255 - £29,856 per annum

We have an excellent opportunity for an IT Field Support Technician to join City College Norwich, based primarily at our Paston College campus in North Walsham. Working as part of a large and diverse IT support team across three campuses, you will be the first point of contact for staff and students at Paston, delivering responsive, friendly first- and second-line IT support that keeps the college running smoothly day to day.

You should have experience across a range of IT support disciplines, including hardware troubleshooting, device configuration, and network connectivity, with a confident, calm approach to problem-solving in a busy educational environment. A strong communicator with a customer-focused mindset, you will be comfortable working independently on site while staying closely connected to the wider helpdesk team.

You will be competent in the use of Microsoft operating systems and applications, with a strong working knowledge of desktop and laptop hardware, printers, mobile devices, and classroom technologies. Experience with service desk software, or in an education setting, would be an advantage. Most importantly, you will bring a willingness to learn and a genuine passion for great IT support. If you are personable, technically capable, and ready to be part of a friendly and supportive team, we would love to hear from you.

To apply please visit our website by clicking on the 'apply on company website' button.

Closing date for applications:            Wednesday 20 May 2026 at Midnight

Interviews to be held on Wednesday 27 May 2026

As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. xwzovoh  Therefore, a new one must be completed with City College Norwich.