Specialist Housing Officer

Are you passionate about helping younger people, adults with disabilities, and people experiencing mental health challenges live independently? As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster. This is a permanent, part-time role working Monday, Wednesday and Thursday. What you’ll do * Manage a patch of specialist housing schemes, delivering an excellent housing management service. * Build positive relationships with customers, support providers and local partners. * Support customers to sustain tenancies and live independently. * Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution. * Carry out estate inspections and ensure schemes remain safe, clean and well maintained. * Monitor cleaning, gardening and estate services, challenging poor performance where needed. * Support customers with repairs reporting and maintenance issues. * Work closely with Care & Support teams to deliver joined-up services. * Manage voids, allocations, viewings and tenancy sign-ups. * Complete tenancy visits, identify support needs and signpost to appropriate services. * Maintain accurate records and case management information. * Contribute to service targets, compliance requirements and continuous improvement. What you’ll need * Experience in housing management, tenancy management or support services * Experience working with vulnerable people, including those with disabilities or mental health needs. * Knowledge of housing management and tenancy-related issues. * Strong communication and relationship-building skills. * Ability to manage a varied workload and resolve issues effectively. * Good IT and record-keeping skills. * Commitment to equality, diversity and inclusion. * Full UK driving licence and access to your own vehicle. * Experience supporting customers with mental health needs is desirable