Social Housing Assessment and Lettings Officer

Social Housing Assessment and Lettings Officer Rate of pay: £21.41 PAYE or £28.19 Umbrella Location: Hybrid (3 days a week in the office) Job Type: Full-time temp till August 2026 with possible extension We are seeking a dedicated Social Housing Assessment and Lettings Officer. This role is crucial for investigating and assessing housing applications under various housing acts, managing the choice-based lettings service, and contributing to the optimal use of housing stock. The successful candidate will play a key role in ensuring efficient housing allocation and maintaining high service standards. Day-to-day of the role: Investigate and assess all housing applications in accordance with relevant legislation, including conducting interviews, making enquiries, and performing home visits. Prioritise applicants and manage the allocation process in line with policy, including writing decision letters and handling appeals. Support the management of the choice-based lettings system, including property advertising and applicant bidding. Coordinate with the Housing Management Team on various housing processes such as mutual exchanges and tenancy terminations. Provide comprehensive advice to households about their housing options and the implications of their choices. Maintain accurate records and data on housing applications and allocations using various IT systems. Handle enquiries and complaints from clients and professionals, ensuring all communications are managed effectively. Engage in project work and initiatives aimed at improving housing services and meeting strategic objectives.Required Skills & Qualifications: Proven experience in housing needs assessment and a strong understanding of relevant legislation (Housing Act 1985, Housing Act 1996 Part VI, etc.). Ability to effectively communicate and negotiate, managing complex situations and maintaining positive relationships. Strong organisational skills with the ability to manage a diverse workload and meet tight deadlines in a pressurised environment. IT proficiency, particularly in using housing management systems and databases. Commitment to equal opportunities and the ability to work effectively with diverse communities. Standard DBS check required.To apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience