Customer Support

Location: Bristol, BS16 Job Role: Customer Support (Production) Hours: Monday to Friday 9am-5pm (can be flexible) Hourly Salary: £28k - £32k per annum Role Type: Permanent gap personnel acting as an employment business are currently recruiting for a Customer Support for our client based in Bristol, BS16. As a Customer Support you will join a team where you will become a key and valued member providing support by taking ownership, driving standards, improving processes, and helping push the department forward. The right person will be commercially aware, operationally minded, detail-focused, and confident managing customer communication in a fast-paced manufacturing and distribution environment. Duties: Manage customer orders from entry through to dispatch Provide clear, professional, and proactive customer communication Send regular order updates and manage customer expectations Coordinate closely with all departments Use Microsoft Dynamics 365 Business Central daily Monitor order progress, stock availability, and shipment status Resolve issues quickly and professionally Support improvements in department structure, communication, and best practice Help drive accountability, organisation, and service standards across the team Maintain accurate records and system data Support freight coordination and logistics awareness across UK and export shipments Be commercially aware of emerging technologies, including AI tools, and actively look for ways to improve efficiency, communication, and workflow within the role The Candidate: Essential Previous customer service or customer operations experience Strong email and telephone communication skills Experience using ERP systems (Business Central experience preferred) High attention to detail and strong organisational skills Ability to manage multiple priorities simultaneously Confident working with operational teams and customers Professional, proactive, and reliable attitude Strong ownership mentality — someone who sees problems and fixes them Desirable Experience within manufacturing, logistics, distribution, or industrial sectors Export or freight coordination knowledge Understanding of supply chain or warehouse processes Experience improving systems, processes, or departmental standards Interest in leveraging AI and modern software tools to improve productivity and service standards If you are interested, please get in touch on (phone number removed) or click Apply now