Service Engineer (Mobile Crane)

Job Responsibilities

1、After-Sales Service Management

Responsible for the after-sales service of mobile crane equipment, performing tasks such as fault diagnosis, repair, and maintenance according to established procedures to ensure equipment operates reliably and to enhance customer satisfaction.

2、Regional Technical Support

Respond promptly to customer technical support requests, coordinate resources to resolve equipment issues, and ensure that customer operations remain unaffected.

3、Regional Operations Coordination

Maintain customer relationships within the region, manage spare parts inventory and allocation, and reasonably supervise team activities to ensure smooth and efficient after-sales operations.

4、Sales Support Collaboration

Participate in the sales of spare parts and complete machines by understanding customer needs and pain points, providing professional solutions to help drive sales growth.

5、Ad-Hoc Tasks

Efficiently execute tasks assigned by management and support business development as required.

Requirements

1、Education

Secondary vocational school degree or above in a relevant field, demonstrating strong learning ability and solid foundational knowledge.

2、Maintenance Experience

Relevant experience in crane maintenance, with a solid understanding of equipment structure and principles, and the ability to handle common faults.

3、Technical Skills

Proficient in mechanical principles and skilled in repairing hydraulic and electrical systems, with the ability to accurately diagnose and resolve faults.

4、Professional Attributes

Hardworking and resilient, willing to undertake long-term business travel in the assigned country, with strong teamwork and communication skills.