Contract Support/Helpdesk

The Company: Maintenance division of a group of established M&E companies with a combined turnover of circa £100m, specialising in the design, installation, and maintenance of commercial mechanical and electrical services across the UK. The Role: Due to continued growth and recent contract wins, we are looking to recruit two Contract Administrators / Helpdesk Coordinators to support our expanding maintenance division. This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills. You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently. Key Responsibilities: * Logging and allocating reactive call-outs * Updating clients with engineer ETAs * Managing and updating client portals * Raising and upgrading quotations * Allocating subcontractors and ordering materials (with support from the Contracts Manager where required) * Handling reactive client enquiries * Reviewing works completed daily and actioning follow-ups * Logging and tracking related subcontractor quotations * Monitoring and reviewing all open jobs to ensure timely completion * Completing job close-down processes * Raising and processing invoices * Signing off reactive purchase orders * Assisting contractor support with PPM paperwork processing Requirements: * Previous experience in a helpdesk, contract administration, or facilities / M&E environment * Strong organisational and multitasking skills * Excellent communication and client-facing ability * Proficient with systems and client portals * Ability to work under pressure and prioritise workloads effectively Salary & Benefits: * Salary: £28,000 (depending on experience) * 27 days holiday plus bank holidays * Opportunity to join a growing division with strong contract pipeline * Supportive team environment with scope for progression Working Hours: * Monday to Thursday: 08:00 – 17:00 * Friday: 08:00 – 16:00