Support/Housing Management Coordinator

Support and Housing Management Coordinator - Redburn House

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Location: Redburn House, New Brancepeth, DH7 7HZ
Working Hours: Part Time 30 Hours per Week
Contract Type: Fixed Term Contract until 31/03/2027
Salary: £25,877.80 £34,240 (pro rata)
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.
About the Role
As a Support and Housing Management Coordinator, you will provide a combination of housing management and person-centred support, helping individuals to develop the skills and confidence needed to live independently.
This role includes a mix of supported accommodation-based work and outreach support in the community. Youll work with individuals before they join the service, during their stay, and after they leave, ensuring continuity of support and positive outcomes.
Youll manage a small caseload and work both independently and collaboratively in a fast-paced environment.
Key Responsibilities
Support in managing a portfolio of supported accommodation, ensuring effective tenancy management
Complete needs and risk assessments, developing and reviewing support plans
Support individuals to build independent living skills
Assist with housing benefit claims, rent payments, and managing arrears
Deliver tenancy readiness support where required
Provide outreach support before, during, and after residency
Support residents in accessing services and engaging within the community
Work collaboratively with internal teams and external partners
Maintain accurate records and ensure compliance with organisational policies
Promote safeguarding and the wellbeing of all service users
About You
Were looking for someone who:
Has experience supporting vulnerable individuals (e.g. homelessness, mental health, substance misuse, offending behaviour)
Understands the challenges faced by people experiencing homelessness
Has knowledge of risk assessments and support planning
Has strong communication and organisational skills
Can work independently as well as part of a team in a fast-paced environment
Is confident managing a caseload and working in a community setting
Essential Requirements
Full UK driving licence
Access to your own vehicle (essential due to outreach requirements)
Additional Information
This role involves lone working, with support available from the wider team
The service operates in a dynamic environment supporting individuals with complex needs
If youre looking for a meaningful role where you can genuinely impact lives, wed love to hear from you.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package:
27 days annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3 annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

£500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. xwzovoh
If you need adjustments or support to apply, please email our recruitment team.